JENNIFER TING

Redesign the Chase Account Dashboard across mobile and web, creating a scalable framework that improved discoverability, streamlined key customer tasks, and served 90M+ customers across 10+ account types.

Defined the visual direction for the next generation of the Chase mobile experience by creating a cohesive visual language, including new UI patterns and iconography.

Worked cross-functionally with research, product, engineering, content strategy, and accessibility to deliver customer-centered solutions while balancing business and technical requirements.

Designed and successfully launched Sharp China's first Smart Home mobile application for both iOS and Android platforms, enabling connected device management for over 100,000 users.

Led the end-to-end UX design and shipment of the home robot Xiao Le, encompassing comprehensive user research, UI/UX design, robot character development, and supporting website design.

Partnered with the UX Director, Marketing, and Engineering teams to strategically enhance the overall user experience of Octon's cloud-based call center platform.

Developed comprehensive design artifacts, including detailed user flows, wireframes, high-fidelity prototypes, and visual designs for the Octon call center mobile application.

Designed a diverse range of print materials, including brochures, banners, business cards, and product labels, for various auto parts publications, enhancing brand presence.

Managed and updated visual content for eBay and Amazon product listings, including banner design and photo editing, improving online product presentation and engagement.